We ask you to accept our apologies if you have not received an item. We have strict and rigorous shipping process and it is very unlikely that an item can be missing, unless on backorder and not invoiced. If it ever happens, contact us within 12 hours of receiving the package. An image of the packing slip must be sent to us along with your claim in order to receive the same exact missing product (no flavor substitution allowed, no refund and, no credit).
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