you have received your package and it's too big to fit in the mailbox it could be in the parcel pick up. You should have a key or notification, you have to use the key to retrieve it check the links if you have any questions, we will always be available if you can't get answers.
https://www.canadapost.ca/cpo/mc/app/cmb/existing_state.jsf
https://www.canadapost.ca/web/en/kb/details.page?article=how_to_get_new_commu&cattype=kb&cat=receiving&subcat=communitymailboxes
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