Procedure for returning an item after receiving a Return Authorization Number

Once you have received a RA number to authorize a return for your item(s), 

You will need to assume the cost of shipping it back to us and need to ask for a tracking number when you ship it (forward this tracking number to customer service)

You are responsible for the products packaging, insure that it is done appropriately in order to minimize damage (Use an appropriate cardboard box secure the item tightly).

 

Ship to  ProteinCo

            180-650 avenue Godin

            Quebec,QC

            G1M 2K3

Indicate the RA Number on the outside of the box and include a copy of your original invoice. 

 

You are responsible for lost package until it gets to us (tracking essential)

We will process the RA once we have the products in our hands.No credit will be issued until then. Thanks   

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