In order to make sure that all new customers have a chance to taste before they buy, we have set a few ways to try before you buy.
1. We have 2 Try Before You Buy Sampler Kits at http://www.proteinco.ca/search.php?search_query=sample
2. You may ask to receive a sample of each product that you just purchased in larger quantity. It is our Try Before You Open Policy.
Try Before you Open Policy
You are a new customer, never tried one of our products and you are concerned about the taste? Specifically for you, we have launched our “Try Before you open Policy”.
It is simple:
- When placing an order, if you have never purchased that specific product/flavour, simply ask for a sample of the exact same product/flavour.
- We will include it with your order.
- Before breaking the product seal, enjoy our complimentary sample. You like it. Enjoy your product and break the seal.
- If you do not like it, within 14 days of receiving it, simply pack the product that you have purchased in its original box and complete our Return Authorization Form at http://bit.ly/1UVAbPf
- Once we receive it back, we will inspect it give you a store credit if returned intact with no broken seal. The store credit will be applicable to any future purchase with no expiration period.
- Failure to comply with this policy will forfeit your privilege to receive a store credit in exchange for returning any product.
Obviously, after providing so many opportunities to try before purchasing, WE WILL NOT REFUND OPENED CONTAINERS.