FAQ

Product Related Questions

• Product Images
• Trade Secrets, Proprietary, and Confidential Information
• Lab Testing Requests
• Product Side Effects
• What is an NPN?

Loyalty Rewards Program

• Gold Chips Loyalty Rewards
• How do I refer a friend and benefit from it?

Returns and Refunds

• I have negative side effects after using a product, can I get a refund?
• I have ordered the wrong product. What can I do?
• What if I don't like the taste?
• Procedure for returning an item after receiving a Return Authorization Number

Questions related to ordering and paying

• How do I use my Store Credit ?
• Can I pay with someone else's card?
• Online Payment Authorization
• Free Shipping Threshold
• Credit/Debit card payment
• CAN I GET MY ORDER SHIPPED TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?
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Delivery

• Item not received
• Incorrect Delivery Address
• Tracking my package with UPS
• Tracking my package with Canada Post
• Canada Post Community Box