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Commonly asked questions
Product Related Questions
Trade Secrets, Proprietary, and Confidential Information
Lab Testing Requests
Product Side Effects
What is an NPN?
Loyalty Rewards Program
Gold Chips Loyalty Rewards
How do I refer a friend and benefit from it?
Returns and Refunds
I have negative side effects after using a product, can I get a refund?
I have ordered the wrong product. What can I do?
What if I don't like the taste?
Procedure for returning an item after receiving a Return Authorization Number
Questions related to ordering and paying
How do I use my Store Credit ?
Can I pay with someone else's card?
Online Payment Authorization
Free Shipping Threshold
Credit/Debit card payment
CAN I GET MY ORDER SHIPPED TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?
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Item not received
Incorrect Delivery Address
Tracking my package with UPS
Tracking my package with Canada Post
Canada Post Community Box
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