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FAQ

Product Related Questions

  • Product Images
  • Trade Secrets, Proprietary, and Confidential Information
  • Lab Testing Requests
  • Product Side Effects
  • What is an NPN?

Loyalty Rewards Program

  • Gold Chips Loyalty Rewards
  • How do I refer a friend and benefit from it?

Returns and Refunds

  • I have negative side effects after using a product, can I get a refund?
  • I have ordered the wrong product. What can I do?
  • What if I don't like the taste?
  • Procedure for returning an item after receiving a Return Authorization Number

Questions related to ordering and paying

  • How do I use my Store Credit ?
  • Can I pay with someone else's card?
  • Online Payment Authorization
  • Free Shipping Threshold
  • Credit/Debit card payment
  • CAN I GET MY ORDER SHIPPED TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?
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Delivery

  • Item not received
  • Incorrect Delivery Address
  • Tracking my package with UPS
  • Tracking my package with Canada Post
  • Canada Post Community Box

General

Announcements

  • Welcome to your Help Center!
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